StillwakeSupport
Common questions
The camera isn't detecting me sitting
Prop your phone on a stand or a steady surface at about chest height, an arm's length away. Keep your head and shoulders in view, sit upright with your chin level, and stay still. A lamp in the room helps in the dark. The live outline on screen turns warm when each check passes. You can rewatch the guide in Settings > How to sit.
Will the alarm ring if my phone is on silent or Focus?
Yes. Stillwake uses Apple's alarm system, so it rings like the built-in Clock alarm, even on silent or in a Focus mode. Check that the alarm volume isn't turned right down.
I need to stop the alarm without sitting
Use Emergency stop: press and hold it on the session screen. It ends the alarm for that morning, and it's always there for real emergencies.
Why did the bell ring again?
If you stop the alarm but don't finish your sit, the bell rings again, up to the limit in your settings. Finish a sit and it's done for the day.
Is my camera video saved?
No. It's analysed live on your iPhone and never saved or sent. See the privacy policy.
Restore, cancel or refund a subscription
To restore, tap Restore purchases on the subscription screen or in Settings. To cancel, open iPhone Settings > your name > Subscriptions > Stillwake. Refunds are handled by Apple at reportaproblem.apple.com.
Does Stillwake give health advice?
No. Stillwake helps you build a morning meditation habit. It isn't a medical device and doesn't give medical advice.